1. Scope & Parties to Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between ServeSaaS Technologies ("ServeSaaS", "we", "us", or "our"), having its registered head office in Pune, Maharashtra, India, and the commercial business entity or factory organization ("Customer", "you", or "your") subscribing to or operating the ServeSaaS HR platform, including our AI Face Recognition Kiosk, Web Administration Console, and Employee Self-Service (ESS) application.
2. Software License & Multi-Plant Deployment
Subject to compliance with these Terms and timely payment of subscription fees, ServeSaaS grants the Customer a non-exclusive, non-transferable, revocable cloud Software-as-a-Service (SaaS) license to utilize ServeSaaS HR for internal factory workforce management:
- Free Forever Tier: Authorized for small workshops with up to three (3) active employees without subscription charges.
- Basic Tier: Authorized for plant units with up to ten (10) active employees at ₹499/month (10% flat discount on annual billing).
- Enterprise Tier: Authorized for unlimited manufacturing facilities with ten or more employees at ₹499 base + ₹50 per additional worker per month (10% flat discount on annual billing).
3. Kiosk Hardware Prerequisites & Customer Obligations
To maintain high-speed biometric scanning and anti-spoofing accuracy:
- The Customer is solely responsible for procuring and mounting Android tablets or mobile devices meeting the minimum technical requirements: Android 9.0 or higher, functional front-facing camera, and at least 2GB RAM.
- The Customer must ensure adequate illumination at factory gate biometric stations and keep camera lenses free of coolant spray, grease, and industrial dust.
- The Customer agrees not to attempt reverse engineering, decompiling, or disassembling the proprietary facial feature vectorization algorithms.
4. Data Ownership & Industrial Confidentiality
The Customer retains 100% sole and absolute ownership of all employee master data, attendance timestamps, shift rosters, and payroll figures uploaded to or processed through the platform. ServeSaaS Technologies acts solely as a Data Processor under the DPDP Act 2023. Upon written request or account termination, Customer data will be returned via standard CSV/Excel format within 15 business days.
5. Fair Use & Shift Protection Rules
To maintain database integrity across round-the-clock manufacturing plants, ServeSaaS HR enforces a strict 16-hour cutoff rule on all open attendance shifts. Incomplete punches exceeding 16 hours without checkout are automatically flagged for supervisory review and correction before payroll calculations.
6. Limitation of Liability
To the maximum extent permitted under applicable Indian law, neither ServeSaaS Technologies nor its engineering personnel shall be held liable for any indirect, special, incidental, or consequential damages (including factory production delays, machine downtime, or labor disputes). In any case, our total aggregate liability shall not exceed the subscription fees paid by the Customer in the three (3) months preceding the claim.
7. Governing Law & Jurisdiction
These Terms and any contractual disputes arising between the parties shall be governed by, interpreted, and enforced in accordance with the substantive laws of India. The courts situated in Pune, Maharashtra, India shall have sole and exclusive jurisdiction over any legal proceedings arising from this agreement.